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How to reply to an Inbox item
How to reply to an Inbox item

Reply to comments, DMs, mentions and conversation within the Inbox.

Updated over 2 weeks ago

Agorapulse's Inbox gives you the ability to reply to users interacting with your content across the social media profiles that you manage. When users leave a comment or review, replies to a post or sends a private message, you can reply to them through the Inbox.

In this article we will outline:

How to reply to a comment in the Inbox

To reply to a comment or review in the Inbox, please follow the steps below:

  1. Select the chosen comment from the list of Inbox items

  2. Enter your reply in the text box entitled Write a reply here

  3. (Optional) Add a saved reply, emoji, photo or GIF by clicking on the icons below the text box

  4. Press the Send icon

How to reply to a comment with a private message in the Inbox

It is possible to reply to a comment with a private message. This option is only available for Facebook, Instagram and X (Twitter) and will only be available within 7 days of the comment being posted for Facebook and Instagram.

  1. Select the chosen comment from the list of Inbox items

  2. Enter your reply in the text box entitled Write a reply here

  3. (Optional) Add a saved reply, emoji, photo or GIF by clicking on the icons below the text box

  4. Click the down arrow next to the Send icon

  5. Select Send in private

  6. Press the Send in private icon

How to reply to a private message in the Inbox

You can reply to private messages from Facebook, Instagram and X (Twitter). To reply to a private message in the Inbox, please follow the steps below:

  1. Select the private message from the list of Inbox items

  2. Enter your reply in the text box entitled Write a reply here

  3. (Optional) Add a saved reply, emoji, photo or GIF by clicking on the icons below the text box

  4. Press the Send icon

Note: Instagram and Facebook do not allow private messages older than 7 days to be responded to via Agorapulse.

How to leave an internal note on a private message in the Inbox

You have the option to leave a note on private messages within the Inbox. This allows you to communicate with your team members on conversations in progress. To leave a note on a private message in the Inbox:

  1. Select the private message from the list of Inbox items

  2. Click on the Notes sub-tab

  3. Enter your notes in the text box entitled Write a note

  4. Press the Add a note icon

How to like a comment in the Inbox

The ability to like comments is available for Facebook, TikTok, X (Twitter) and LinkedIn. You can like a comment in two ways:
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  1. Click the heart (like) icon next to the comment in the list of Inbox items
    ​

  2. a) Click on the Inbox item
    b) Click the heart (like) icon next to the comment
    ​

An item can be un-liked by following the same steps.

Please Note: Due to API restrictions, it is not possible to like an Instagram or YouTube comment through Agorapulse. You can use the View on [network] link to like the comment directly on the social network.

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