Agorapulse prioritizes the security and privacy of your data at every level of our infrastructure. In this article, we will outline how we protect your information, ensure compliance with global standards, and secure your social media management activities.
If you would like additional information, please check out our Trust Center, where you will find additional resources like audit reports as well as current infrastructure, organizational, and product security measures.
Compliance
Agorapulse maintains several certifications, attestations, and reports to verify its compliance with industry frameworks and applicable laws and regulations. You can review our current certifications below:
Security
Agorapulse respects our customers’ privacy and keeps customer data protected at all times.
All of our services run in the cloud.
We don’t host or run our own routers, load balancers, DNS servers, or physical servers
Our service is built on Amazon Web Services (AWS)
Customer Data is hosted in AWS Ireland region.
Our platform is built with full redundancy and isolation in mind to avoid any single point of failure.
For additional information on how we manage the security of our infrastructure, please visit our Security page.
Please note: Potential vulnerabilities can be reported through our private bug bounty program running on HackerOne.
Please contact us at security-trust@agorapulse.com and provide:
Your HackerOne username
A brief description of the vulnerability
Scope (impacted agorapulse.com subdomain)
Privacy
Agorapulse does everything in our power to protect your data and prevent it from being misused or abused. For example:
Under no circumstances will we pass on Personal Data to anyone else
We carry out all processing operations in strict compliance with European data protection regulations
You will retain control over your personal information at all times
Data is retained for the duration of the Service, followed by archiving for the period required by law and to comply with obligations to retain financial documents. The data is then deleted.
For more information on how we handle your data and maintain your privacy, please read our Privacy Policy
Please note: If you have any concerns regarding the respect of your privacy, please send an email to Agorapulse at legal@agorapulse.com, describing your concerns in detail.