Depending on the subscription plan you have, there are different levels of support and help we offer:
| Standard | Professional | Advanced | Custom |
Email Support | Yes | Yes | Yes | Yes |
Chat Support | No | Yes | Yes | Yes |
Response Time | < 6 hrs | < 2 hrs | < 1 hrs | < 30 mins |
Account Manager | No | No | No | Yes |
There are three ways you can start a conversation with us:
Option 1 (Orange Chat Widget)
Click on the orange chat widget while logged in to Agorapulse
Press Send us a message
In the chat window, click Start conversation
Give us as much detail as possible
Press the orange send arrow
Option 2 (Help Menu)
Click on the (?) icon while logged into Agorapulse
Select Contact us
In the chat window, click Start conversation
Give us as much detail as possible
Press the orange send arrow
Option 3 (Email)
You can contact our Support team by sending an email to support@agorapulse.com.