Depending on the subscription plan you have, there are different levels of support and help we offer:
| Standard | Professional | Advanced | Custom |
Email Support | Yes | Yes | Yes | Yes |
Chat Support | No | Yes | Yes | Yes |
Response Time | < 6 hrs | < 2 hrs | < 1 hrs | < 30 mins |
Account Manager | No | No | No | Yes |
Please note: For our Free plan, all questions are handled by our 24/7 AI Assistant, which you can contact by following the steps below.
There are three ways you can start a conversation with us:
Option 1 (Orange Chat Widget)
1. Click on the orange chat widget while logged in to Agorapulse
2. Press Send us a message
3. Click on the topic you would like to talk to us about
4. Give us as much detail as possible
5. Press the orange send arrow
Option 2 (Help Menu)
1. Click on the (?) icon while logged into Agorapulse
2. Select Contact us
3. Click on the topic you would like to talk to us about
4. Give us as much detail as possible
5. Press the orange send arrow
Option 3 (Email)
You can contact our Support team by sending an email to support@agorapulse.com.