Depending on the subscription plan you have, there are different levels of support and help we offer:
| Free | Standard | Professional | Advanced | Custom |
Email Support | Yes | Yes | Yes | Yes | Yes |
Chat Support | No | No | Yes | Yes | Yes |
Priority Email & Chat | No | No | Yes | Yes | Yes |
Video Call | No | No | No | No | Yes |
Response Time | Best effort | < 6 hrs | < 2 hrs | < 1 hrs | < 30 mins |
Account Manager | No | No | No | No | Yes |
You can contact our Support team by sending an email to support@agorapulse.com or by sending a message while logged in to your Agorapulse account. There are two ways you can start a conversation with us:
Option 1 (Orange Chat Widget)
1. Click on the orange chat widget while logged in to Agorapulse
2. Press Send us a message
3. Click on the topic you would like to talk to us about
4. Give us as much detail as possible
5. Press the orange send arrow
Option 2 (Help Menu)
1. Click on the (?) icon while logged into Agorapulse
2. Select Contact us
3. Click on the topic you would like to talk to us about
4. Give us as much detail as possible
5. Press the orange send arrow
Note: The support widget will not be available for Free/Standard plans