Depending on the subscription plan you have, there are different levels of support and help we offer:
| Free | Standard | Professional | Advanced | Custom |
Email Support | Yes | Yes | Yes | Yes | Yes |
Chat Support | No | No | Yes | Yes | Yes |
Priority Email & Chat | No | No | Yes | Yes | Yes |
Video Call | No | No | No | No | Yes |
Response Time | Best effort | < 6 hrs | < 2 hrs | < 1 hrs | < 30 mins |
Account Manager | No | No | No | No | Yes |
There are three ways you can start a conversation with us:
Option 1 (Orange Chat Widget)
1. Click on the orange chat widget while logged in to Agorapulse
2. Press Send us a message
3. Click on the topic you would like to talk to us about
4. Give us as much detail as possible
5. Press the orange send arrow
Note: The chat widget will not be available for Free/Standard plans
Option 2 (Help Menu)
1. Click on the (?) icon while logged into Agorapulse
2. Select Contact us
3. Click on the topic you would like to talk to us about
4. Give us as much detail as possible
5. Press the orange send arrow
Option 3 (Email)
You can contact our Support team by sending an email to support@agorapulse.com.