This article outlines the exact actions that can be performed by users assigned to each social profile and organization-level role in Agorapulse.
Agorapulse roles operate at two levels:
Organization-level roles (Owner, Co-Owner, Manager, Advanced member, Member)
Social profile-level roles (Admin, Editor, Moderator, Guest)
Users assigned the Owner, Co-owner, or Manager role at the organization level are automatically granted Admin access to all social profiles connected to that organization. While Advanced Members and Members need to be assigned a role for each social profile (Admin, Editor, Moderator, Guest).
The permissions listed below define which actions each role can take in key areas of the product; including the Inbox, Advanced Listening, Publishing, Analytics, Social Profile Settings, Library, Drafts, and Queues.
Each section is labeled with the relevant feature name. In each table, a list of actions is shown in the first column. A ✓ symbol indicates that the role has access to the corresponding action, while a ✗ symbol indicates that the action is not available to that role.
Social profile-level
Social profile roles restrict team members' access to specific features. By assigning these roles to the social profiles they manage, you can ensure that your team is only able to perform actions related to their role.
Inbox
The table below lists the permissions available for each role in the Inbox section. This includes moderation rules, labels, saved replies, and CRM-related permissions.
Action | Admin | Editor | Moderator | Guest |
Create and manage moderation rules | ✓ | ✓ | ✓ | ✗ |
Manage saved replies | ✓ | ✓ | ✓ | ✗ |
Index Inbox items | ✓ | ✓ | ✓ | ✓ |
Export conversations to CSV | ✓ | ✓ | ✗ | ✗ |
Moderate items | ✓ | ✓ | ✓ | ✗ |
Reply using saved replies | ✓ | ✓ | ✓ | ✗ |
Ban users | ✓ | ✓ | ✓ | ✗ |
Assign Inbox items | ✓ | ✓ | ✓ | ✗ |
Edit sentiment | ✓ | ✓ | ✓ | ✗ |
Create leads and contacts | ✓ | ✓ | ✓ | ✗ |
Publishing
The table below shows which publishing actions are available to each role, such as managing drafts, importing content, sending for approval, and scheduling.
Action | Admin | Editor | Moderator | Guest |
Manage drafts | ✓ | ✓ | ✓ | ✗ |
Bulk import CSV | ✓ | ✓ | ✗ | ✗ |
Send posts for approval | ✓ | ✓ | ✓ | ✗ |
Publish posts | ✓ | ✓ | ✗ (1) | ✗ |
Manage posts | ✓ | ✓ | ✗ (2) | ✗ |
Add comments and mention team | ✓ | ✓ | ✓ | ✗ |
Review posts | ✓ | ✓ | ✗ | ✗ |
Force approve/reject posts | ✓ | ✗ | ✗ | ✗ |
Queue settings | ✓ | ✓ | ✗ | ✗ |
View posts | ✓ | ✓ | ✓ | ✓ |
Label scheduled posts | ✓ | ✓ | ✓ (3) | ✗ |
Label published posts | ✓ | ✓ | ✗ | ✗ |
(1) Moderators cannot select Publish Now when creating a post and must send the post for approval.
(2)Moderators can only edit/delete their own scheduled posts.
(3) Moderators can add labels to a scheduled post, but the post will need to be sent for approval.
Analytics
The table below outlines access to reporting features, including exporting reports, creating custom reports, and managing competitor data.
Action | Admin | Editor | Moderator | Guest |
Export reports | ✓ | ✓ | ✗ | ✗ |
Manage custom reports | ✓ | ✓ | ✗ | ✗ |
Activate competitor | ✓ | ✓ | ✗ | ✗ |
View/manage Analytics settings | ✓ | ✗ | ✗ | ✗ |
Note: To create, edit, or view Custom reports, an admin or editor role is required on all social profiles included in the report.
Social Profile Settings
This section outlines what each role can do in terms of profile-specific settings like adding ad accounts, connecting/disconnecting profiles, or editing tags.
Action | Admin | Editor | Moderator | Guest |
View moderation rules | ✓ | ✓ | ✓ | ✓ |
Add a new moderation rule | ✓ | ✓ | ✓ | ✓ |
Edit/delete moderation rule | ✓ | ✓ | ✓ | ✓ |
View saved replies | ✓ | ✓ | ✓ | ✗ |
Change publishing timezone | ✓ | ✗ | ✗ | ✗ |
Enable/disable IG direct publishing | ✓ | ✗ | ✗ | ✗ |
Enable/disable IG DM's and Stories | ✓ | ✗ | ✗ | ✗ |
Organization-level
Organization Roles control access to features and functionalities among users. Restricting what they can see and do in the organization.
Inbox
The table below shows which Inbox actions are available to each role, such as managing custom inboxes, applying labels, and managing moderation rules.
Action | Owner | Co-owner | Manager | Advanced Member | Member |
Manage reply suggestions | ✓ | ✓ | ✓ | ✗ | ✗ |
Manage Custom Inboxes | ✓ | ✓ | ✓ | ✓ | ✓ |
Apply labels | ✓ | ✓ | ✓ | ✓ | ✓ |
Manage Moderation Rules | ✓ | ✓ | ✓ | ✓ | ✓ |
Publishing
The table below shows which Publishing actions are available to each role, such as managing drafts, creating shared calendars, and viewing custom fields.
Action | Owner | Co-owner | Manager | Advanced Member | Member |
Create hashtag lists | ✓ | ✓ | ✓ | ✓ | ✓ |
View hashtag lists | ✓ | ✓ | ✓ | ✓ | ✓ |
Manage hashtag lists | ✓ | ✓ | ✓ | ✓ | ✓ |
Create approval workflow | ✓ | ✓ | ✓ | ✗ | ✗ |
Edit/delete approval workflow | ✓ | ✓ | ✓ | ✗ | ✗ |
View approval workflow | ✓ | ✓ | ✓ | ✓ | ✓ |
Create custom fields | ✓ | ✓ | ✓ | ✓ | ✓ |
View custom fields | ✓ | ✓ | ✓ | ✓ | ✓ |
Create shared calendars | ✓ | ✓ | ✓ | ✗ | ✗ |
Edit/delete shared calendars | ✓ | ✓ | ✓ | ✗ | ✗ |
View shared calendars | ✓ | ✓ | ✓ | ✓ | ✓ |
Create a draft | ✓ | ✓ | ✓ | ✓ | ✓ |
View a draft | ✓ | ✓ | ✓ | ✓ | ✓ |
Delete a draft | ✓ | ✓ | ✓ | ✓ | ✓ |
Toggle on/off draft status | ✓ | ✓ | ✓ | ✓ | ✓ |
Create/edit draft category (draft view) | ✓ | ✓ | ✓ | ✓ | ✓ |
Delete draft category (draft view) | ✓ | ✓ | ✓ | ✗ | ✗ |
Create a PulseLink page | ✓ | ✓ | ✓ | ✗ | ✗ |
Edit/delete a PulseLink page | ✓ | ✓ | ✓ | ✗ | ✗ |
View PulseLink page | ✓ | ✓ | ✓ | ✓ | ✓ |
Manage queues | ✓ | ✓ | ✓ | ✓ | ✓ |
Apply labels | ✓ | ✓ | ✓ | ✓ | ✓ |
Listening
The table below shows which Listening actions are available to each role, such as creating searches, exporting searches, and updating sentiment.
Action | Owner | Co-owner | Manager | Advanced Member | Member |
Create search | ✓ | ✓ | ✓ | ✓ | ✓ |
Manage search | ✓ | ✓ | ✓ | ✓ | ✓ |
Export search | ✓ | ✓ | ✓ | ✓ | ✓ |
Update sentiment | ✓ | ✓ | ✓ | ✓ | ✓ |
Advocacy
The table below shows which Advocacy actions are available to each role, such as creating a campaign and managing the campaign or diffusion lists.
Action | Owner | Co-owner | Manager | Advanced Member | Member |
Create a campaign | ✓ | ✓ | ✓ | ✗ | ✗ |
Campaign list | ✓ | ✓ | ✓ | ✓ | ✓ |
Diffusion list | ✓ | ✓ | ✓ | ✓ | ✓ |
Manage advocates | ✓ | ✓ | ✓ | ✗ | ✗ |
View advocate & diffusion list | ✓ | ✓ | ✓ | ✗ | ✗ |
Created advocates | ✓ | ✓ | ✓ | ✗ | ✗ |
Library
The table below shows which Library actions are available to each role, such as uploading, deleting, or editing assets.
Action | Owner | Co-owner | Manager | Advanced Member | Member |
Upload assets | ✓ | ✓ | ✓ | ✓ | ✓ |
Delete assets | ✓ | ✓ | ✓ | ✓ | ✓ |
Edit assets | ✓ | ✓ | ✓ | ✓ | ✓ |
Download assets | ✓ | ✓ | ✓ | ✓ | ✓ |
Reports
The table below shows which Report actions are available to each role, such as viewing and managing competitors or managing ad accounts.
Action | Owner | Co-owner | Manager | Advanced Member | Member |
View competitor reports | ✓ | ✓ | ✓ | ✓ | ✓ |
Add/remove competitors | ✓ | ✓ | ✓ | ✗ | ✗ |
View connected ad accounts | ✓ | ✓ | ✓ | ✓ | ✓ |
Connect/remove ad accounts | ✓ | ✓ | ✓ | ✗ | ✗ |
Add Google Analytics account | ✓ | ✓ | ✓ | ✗ | ✗ |
View Google Analytics account | ✓ | ✓ | ✓ | ✗ | ✗ |
Export Social Media ROI report | ✓ | ✓ | ✓ | ✓ | ✓ |
View Social Media ROI report | ✓ | ✓ | ✓ | ✓ | ✓ |
Personal settings
The table below shows which actions in your Personal settings are available to each role, like managing what notifications are received.
Action | Owner | Co-owner | Manager | Advanced Member | Member |
Manage notifications | ✓ | ✓ | ✓ | ✓ | ✓ |
Manage API keys | ✓ | ✓ | ✓ | ✓ | ✓ |
Organization settings
The table below shows which Organization actions are available to each role, such as updating your organization's name, managing your team, or connecting integrations.
Action | Owner | Co-owner | Manager | Advanced Member | Member |
Update organization name & image | ✓ | ✓ | ✓ | ✗ | ✗ |
Transfer ownership | ✓ | ✗ | ✗ | ✗ | ✗ |
Enforce 2FA | ✓ | ✓ | ✗ | ✗ | ✗ |
View the security tab | ✓ | ✓ | ✓ | ✗ | ✗ |
Team settings | ✓ | ✓ | ✓ | ✗ | ✗ |
Invite new team members | ✓ | ✓ | ✓ | ✗ | ✗ |
View team member permissions | ✓ | ✓ | ✓ | ✗ | ✗ |
Edit team member permissions | ✓ | ✓ | ✓ | ✗ | ✗ |
Remove team member | ✓ | ✓ | ✓ | ✗ | ✗ |
Workspace listing view | ✓ | ✓ | ✓ | ✗ | ✗ |
Edit Workspace | ✓ | ✓ | ✓ | ✗ | ✗ |
Create Workspace | ✓ | ✓ | ✗ | ✗ | ✗ |
Delete Workspace | ✓ | ✓ | ✗ | ✗ | ✗ |
Move social profile | ✓ | ✓ | ✓ | ✗ | ✗ |
View Integrations | ✓ | ✓ | ✓ | ✗ | ✗ |
Manage Integrations | ✓ | ✓ | ✓ | ✗ | ✗ |
Manage (X) Twitter Plus slots | ✓ | ✓ | ✓ | ✗ | ✗ |
View labels | ✓ | ✓ | ✓ | ✓ | ✓ |
Add new label | ✓ | ✓ | ✓ | ✓ | ✓ |
Edit/delete label | ✓ | ✓ | ✓ | ✓ | ✓ |
View Menu groups | ✓ | ✓ | ✓ | ✗ | ✗ |
Edit Menu groups | ✓ | ✓ | ✓ | ✗ | ✗ |
View business hours | ✓ | ✓ | ✓ | ✗ | ✗ |
Manage business hours | ✓ | ✓ | ✓ | ✗ | ✗ |
Connect a profile | ✓ | ✓ | ✓ | ✓ | ✗ |
Connect an ad account | ✓ | ✓ | ✓ | ✓ | ✗ |
Subscription
The table below shows the Subscription actions that are available to each role, such as managing your subscription, purchasing add-ons, or viewing billing information.
Action | Owner | Co-owner | Manager | Advanced Member | Member |
Subscription overview | ✓ | ✓ | ✓ | ✗ | ✗ |
Subscription management | ✓ | ✓ | ✗ | ✗ | ✗ |
Purchase add-ons | ✓ | ✓ | ✓ | ✗ | ✗ |
View billing information | ✓ | ✓ | ✓ | ✗ | ✗ |
Edit billing information | ✓ | ✓ | ✗ | ✗ | ✗ |
View and download invoices | ✓ | ✓ | ✓ | ✗ | ✗ |