Yes, you can! It is now really easy to send GIFs while moderating your Facebook and Twitter Inbox and in the Listening tool.
There are 2 easy ways to send GIFs:
In-app Integration
By using the GIF button located in your composer when replying to an item:
If there are no matches for your search, you will see the below message:
Upload a GIF
You can upload a GIF via the Upload photo button:
When you send a GIF on a Facebook thread, the GIF will be static. You can open this in Facebook to view it:
Also if the GIF expires, it will display like the example below:
Please see the limitations below:
Note: Integrating GIFs is available depending on the subscription plan you have. If you would like to change your plan to access this feature, feel free to reach out to us here.