There are plenty of actions you can take in the INBOX, to keep it clean on the one hand, but not to miss any conversations with your fans, on the other.
1 Review
All comments or messages that have not been reviewed by any admin can be found in the Inbox > To review tab.
You can review them individually, one by one, but also bulk review the selection of items or review all items altogether.
2 Label
You can label any item for easy identification - click on Add label and type in / select label(s). You can then quickly find all items labelled with a given label via label filters.
Allowed characters for labels usage:
lowercase and uppercase characters
space
colon :
asterisk *
slash / and backslash \
dash -
plus sign +
underscore _
at sign @
hashtag sign #
and sign / ampersand &
You can remove labels at the same place where you add them - just click the X icon. If you need to remove a label completely (ex.: it's not used anymore), you can do that in Profile settings - Labels. If you remove a label from here it'll be removed from all items it's been applied on and will be erased from the list of existing labels.
3 Bookmark
Bookmarking an item is another way to easily find what you're looking for. You can bookmark comments, messages or posts, to quickly access them.
4 Assign
You can assign any inbox item on your Page to any admin by clicking on the item, then on the Assign button. You can also add an optional note when assigning an item. This could be useful for internal communication among team members.
You will then see a yellow "badge" on the item.
Once the content has been assigned, the admin will receive an instant notification email informing them a post has been assigned to him/her.
To assign multiple items at once, select them first in the list and then choose Bulk assign.
It is only possible to assign content to one admin at a time. Each admin has an 'Assigned to me' filter on the top of the view for quick and easy access.
5 Like
You can like a comment or post by clicking on the Like button. You can undo the like action anytime by clicking the same button again.
Note: It's not possible to like/unlike Facebook Reviews, due to ongoing technical issues on Facebook's side.
6 Hide
You can easily hide posts or comments from your Page. Simply click the Hide button.
You can undo the Hide action anytime - just click the Unhide icon.
7 Remove
To remove (delete) a post or comment, click the item you want to remove and click on Remove. You will be asked to confirm your action.
When a post or comment is removed from Agorapulse, it's also permanently removed from the Facebook page.
IMPORTANT NOTE: The remove action is permanent, meaning it's irreversible. This is why we put the confirmation pop-up when removing an item, to ensure you are 100% confident you wish to remove that item.
You can also remove a private message - either a single message or an entire conversation thread. This will remove the message(s) from Agorapulse only - nothing will be deleted from Facebook.