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Instagram listening - managing posts
Updated over 8 months ago

To easily manage all posts in the Listening tab, here are some actions that will help:

1 Review

All posts that have not been reviewed by any admin can be found in the Inbox > To review tab.

You can also review all items, with one single click, thanks to the Review all button, or mark only certain items (bulk) you want to review, and then hit Review selected items button.

2 Assign

You can assign any post on your Instagram account to any admin by clicking on the content, then on the Assign. You will then see a note "Assigned to {name of the admin}" below the item.

You can also add an optional note when assigning an item. This could be useful for internal communication among team members.


Once the content has been assigned, the admin will receive an instant notification email informing them a post has been assigned to him/her.

It is only possible to assign content to one admin at a time. Each admin has an 'Assigned to me' filter on the top of the view for quick and easy access.

Note: If you’re the only administrator of a given account, this option won’t be available for.

4 Label

You can label any Inbox conversation for easy identification - click on an item, switch to label and type in/select label(s). You can then quickly find all items labelled with a given label via label filters.

You can remove the label in the same place where you add them - just click the X icon. Labels already created and used before can be erased from the list of labels by erasing each and every label - in other words, to remove a label, you need to erase that particular label from each item it was assigned to. Once a label is not assigned to any item, it'll be removed.

5 Open on Instagram

You can open given post directly on Instagram, to be able to reply or view other comments.

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