In Team performance section you will find out the great job community managers have done! View how many replies they have sent or what their average response time is.
In Replies column you will see how many comments and direct messages a given admin replied to (= how many replies (s/he sent).
Note: For response time calculation purposes, Replies figures only include comments / direct messages sent through Agorapulse. They do not include replies sent from Instagram natively (or from other platforms). Therefore, the sum of all replies for all team members might not be the same as the total number in Replies sent section above, because Replies sent figures do include replies sent from other platforms, too.
Replies are counted towards the date when the reply was actually sent. For example, if you receive a comment on Monday, but you reply on Wednesday, the count in the Comments column will be incremented in the report for Wednesday. This is because we need to be able to calculate response time.
This whole section is updated real-time.
Note: For Community management metrics calculation, only moderation (replies, reviews, etc.) done in the Inbox are taken into consideration - moderation done in Listening is not included.