This article will explain how to renew the ad token in case it was invalidated. The steps below are same both for Facebook and Instagram.
If your ad token is invalidated there are several ways how we'll notify you:
You'll receive a notification in Agorapulse
You'll receive an email notification
You'll see warnings in the tool, with a call to action button
The easiest way how to renew the ad token(s) is to click on Manage ad account tokens button - this will take you to the Ad account settings where you can renew it:
You'll see a list of all ad accounts that you've linked - if there is lost ad token on any of them, this will be indicated by yellow "!" icon
click on the Edit icon (or the yellow "!" icon) and then Renew token
You'll be asked to grant permissions - please accept them by clicking the Continue button (we'll need them to be able to sync ad comments)
You're done - if your ad token was renewed successfully, you'll see the green "check mark" icon.