Automated Moderation rules can be set up in order to simplify administrative tasks in the Inbox! Automated Moderation rules can be designed to apply multiple actions at once.
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The following actions can be automated with Automated Moderation:

In this article, we will outline real world examples in which Automated Moderation can be configured to assist your team. These examples include:

Automated Moderation rules can be created in order to actively filter out spam on your social media profiles. In this case, you can utilize the following setup:

Automated Moderation can be used to easily assign and label customer support questions in your Inbox. You can assign specific topics to specific team members in accordance with their expertise. An example of this could be:

You can also utilize Automated Moderation to filter keywords in other languages. This way, the request can be routed to the correct multilingual team member.
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To ensure active engagement with both positive and negative user interactions, you can set up Automated Moderation to flag these types of queries. You will find an example of this below:

This can work in tandem with our Inbox Sentiment feature. You can read more about how it works in this article.

If a user directs a question to a specific member you your team, you may utilize Automated Moderation to assign the query to your team member! This can ensure building relationships with your audience is quick and seamless. You can use the following example as a guide:

Automated Moderation can be used in order to keep tabs on what users are saying about competitors in response to your content. You can use the following example as a starting guide:

For organizations managing multiple teams moderating the same social profile, Automated Moderation can automatically route comments to the appropriate team based on the parent post's labels.

This allows you to: