The Agorapulse Inbox helps you to efficiently monitor and manage engagement on your social profiles. We have made changes to the existing Inbox in order to help you moderate, reply and monitor user engagement with ease! These updates are designed to enhance your experience and make managing conversations across different platforms more efficient.
As of now, you will have the option to toggle in and out of the new Inbox experience. For more information on the original version of the Inbox, please take a look at this article: Inbox Management Explained.
Below we will detail exactly what new features you will find within updated experience Inbox and how to utilize them.
How to opt in to the new Inbox experience
If you would like to start using the new Inbox experience, start by navigating to the Inbox tool. Here you will find an option to Try the new inbox. Select the toggle as shown in the GIF below and the Inbox view will be updated. You may switch back to the old Inbox at any time by de-selecting the toggle.
Please Note: We will eventually phase out the older version of the Inbox. Once the rollout is complete, the new Inbox experience will be available to all subscriptions plans. It's a good idea to get familiar with the new features before this happens!
What has changed in the new Inbox experience?
Layout optimization
We have made the following changes in order to optimize the layout of the Inbox:
Removal of the Inbox title to allow for additional space on the items list
Default view is set to 'Items to review'
Easier access to filters
Removal of the Calendar filter (available to add in filtering options) and easier access to Search and Review all functions
Enhanced filtering options
Re-designed filtering bar, including: Reviewed by, Item type and Assigned to (other filters are available to add)
Additional Inbox viewing options, including: Items to review, Assigned to Me, Direct Messages, Items reviewed and All items
Please Note: Your filtering options will not be saved as you navigate between views.
Streamlined item selection type
Improved item type selection (e.g. filter by DM, comment etc.) which can be combined with any other filter
Ability to add and combine filters in your view
You can add other filters to the standard view, including: Item date, Label, Sentiment, Hidden by, Removed by
You can combine multiple filters at one time, e.g Assigned to me and Label = Support
Note: Once you have selected your chosen filters, you can click the Filters button again to minimize the filtering options menu.