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How to connect and manage ad accounts
How to connect and manage ad accounts

Learn how to sync ad comments to the Inbox by connecting your ad accounts!

Updated this week

In order to sync ad comments and boost Facebook posts through Agorapulse, you need to connect an ad account. In this article we will outline how to connect an ad account and the relevant permissions required to do so. You can connect ad accounts for the following social networks:

  • Meta (Facebook and Instagram)

  • LinkedIn

  • TikTok

For more information on the process of syncing ad comments, please take a look at this article. Insights for Meta ad accounts are available in Reports tool.

Please Note: The ability to connect an ad account is available depending on the subscription plan you have. If you would like to change your plan to access this feature, feel free to reach out to us here.


How to connect an ad account

You can connect an ad account from the Connect landing page (the same place where you can add a social profile). To access this page:

  1. Click on the (+) icon

  2. Select Add a social profile

  3. Select the social network under the Ad accounts menu

  4. Authorize ad-related permission for Agorapulse
    ​You will have to log in to the relevant social network if it is not already open

  5. In the Select ad accounts to connect pop-up click Connect next to the ad account you would like to add (you can connect multiple)

  6. Select Done connecting profiles

Note: Only users with organization Owner and Manager level permissions can connect an ad account to Agorapulse. Users with Member permissions may add an ad account if they have been given the permission to Manage social profiles.


The GIF below provides a walkthrough of the process:
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Note: Please whitelist the app.agorapulse.com domain in AdBlocker (or similar services) to be able to work with ad accounts.

What native permissions are required to connect an ad account?

The permissions required to connect an ad account vary depending on the social network:

How to renew an ad account token

Once an ad account has been connected, an ad account token will be generated. This token allows for ad account information to be exchanged through the API.
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How long are ad account tokens valid?

Ad account tokens have different validity periods, dependent on the relevant social network:

  • Meta (Instagram and Facebook) - No expiration date

  • LinkedIn - 1 year

  • TikTok - No expiration date

How to renew an ad account token

  1. Click on the avatar icon on the bottom left of the screen

  2. Select Organization settings

  3. Choose the Ad accounts sub-menu

  4. Click Try renewing all for a specific social network
    or
    Click the Renew icon next to the specific ad account

Each ad account token will have one of the following statuses:

  • Expired includes all invalid ad account tokens

  • Expiring within 7 days includes all tokens that will expire within 7 days

  • Valid includes all valid tokens more than 7 days from expiry

  • No expiration date

How to manage connected ad accounts

There are two places where you can view and remove connected ad accounts: the Connect landing page and the Ad account settings.

How to remove an ad account in the Connect settings

  1. Navigate to the Connect landing page

  2. Click on the Ad accounts sub-menu on the top right

  3. Press the X icon next to the ad account you want to remove

  4. Select Yes, Confirm in the pop-up

How to remove an ad account in the Ad account settings

  1. Click on the avatar icon on the bottom left of the screen

  2. Select Organization settings

  3. Choose the Ad accounts sub-menu

  4. Press the (...) option next to the ad account you want to remove

  5. Click Remove ad account

  6. Select Yes, Confirm in the pop-up

Connect a new ad account by pressing +Connect ad account. You will be re-directed to the Connect landing page.
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