Agorapulse allows users to delete or hide Inbox items that should not be publicly visible on social profiles. Once an item is deleted, the action is irreversible and permanent. Hiding a comment in the Inbox will remove it from public view, but the action can be reversed.

In this article we will outline:

How to delete an item in the Inbox

When in the Inbox, you can delete an item by following these steps:

Select the chosen Inbox item from the list of items
Click the Delete (Trash) icon next to the item
Click Yes I'm sure in the confirmation pop-up

Once an item is deleted, the action is permanent and irreversible. Below we will outline what happens after an item is deleted from Agorapulse per social network:

Facebook

Comments deleted from Agorapulse will be deleted from Facebook
Direct Messages (DMs) or private messages deleted from Agorapulse WILL NOT be deleted natively from Facebook (see section below)
Deleted Facebook comments and DMs may be viewed in Agorapulse when viewing 'All Items' in the Inbox but the status is unable to be changed

Instagram

Comments deleted from Agorapulse will be deleted from Instagram
Dynamic Ad comments CAN NOT be deleted
Direct Messages (DMs) or private messages deleted from Agorapulse WILL NOT be deleted natively from Instagram (see section below)
Deleted Instagram comments and DMs may be viewed in Agorapulse when viewing 'All Items' in the Inbox but the status is unable to be changed

Comments deleted from Agorapulse will be deleted from LinkedIn
Deleted comments will also permanently deleted from Agorapulse per the LinkedIn Terms of Service

X (Twitter)

Only posts (tweets) from your own page can be deleted from X (Twitter)
Direct Messages (DMs) or private messages deleted from Agorapulse WILL NOT be deleted natively from X (Twitter)
The option to delete posts from other users WILL NOT be available

YouTube

Only comments from your own channel can be deleted from YouTube

Google Business Manager

Only replies from your own Google Business Manager account may be deleted from Google Business Manager

Note: It is not possible to delete TikTok comments from Agorapulse. See the section below for more information on deleting these comments natively.

API restrictions from some networks prevent Agorapulse from deleting specific Inbox items natively. These items include:

Facebook - Private Messages/DMs
Instagram - Private Messages/DMs
TikTok - Comments

If you have sufficient permissions in the relevant social network, you can follow the steps below to delete an Inbox item natively:

How to delete comments natively

Select the chosen Inbox item from the list of items
Click the View On icon next to the item
Follow the network's standard instructions to delete a comment

How to delete a private message natively

Select the chosen Inbox item from the list of items
Click the View On icon next to the item
Follow the network's standard instructions to delete a comment

How to hide a comment in the Inbox

Comments can be hidden on the following social networks:

Facebook
Instagram
TikTok
X**

Please Note: It is not possible to hide LinkedIn comments or **X posts that your profile has been mentioned in.

When in the Inbox, you can hide a comment by following these steps:

Select the chosen Inbox item from the list of items
Click the Hide (Eye) icon next to the comment

Once a comment is hidden, it will not be visible on the social profile. Authors of the comment may still see the comment natively. You can un-hide a comment by following the same steps mentioned above, except the Unhide icon will be selected.

Note: If a YouTube channel has been configured to moderate comments, all comments will be hidden until reviewed. You can find out more about this here.