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Extended Historical Data sync explained

This article will detail what extended historical data can be synced to Agorapulse after a social profile is connected.

Updated over a week ago

When a social profile is first connected to Agorapulse, we sync up to 60 days of historical data. For users with a Custom plan, Agorapulse offers an extended historical sync as an add-on, allowing for the retrieval of up to two years of historical data for Inbox and Reports.

For more information on our standard historical sync, please refer to these articles:


In this article, we will outline the limitations of the historical data sync as well as the per tool and social network sync:


Limitations of Extended Historical Data

Our Extended Historical Data sync does have some limitations and is not available to all clients.

  • The Historical data sync is only available on Custom/Tailored plans. It's not available on the Advanced or lower tier plans.

  • This feature is a paid add-on, and has a one-time fee of €/$1,000

  • Historical data sync must be activated during the onboarding process for new clients, and is primarily designed to help new clients transition from other tools

  • This cannot be enabled by clients and must be enabled by a Customer Success Manager (CSM).


Historical Data - Inbox

The historical sync limits for the Inbox are shown per social network below:

Facebook

  • Posts and Comments

    • Historical Sync: 2 years

  • Reels and Comments

    • Historical Sync: N/A

    • Additional Information: This is a limitation due to RTU (real time update) sync. Some Facebook Reels can be retrieved as video posts
      ​

  • Stories

    • Historical Sync: N/A

    • Additional Information: Only available for 24 hours
      ​

  • Private Messages (DMs)

    • Historical Sync: 2 years

    • Additional Information: Only applicable to active conversations within the last 30 days
      ​

  • Review

    • Historical Sync: 2 years

  • Ad Posts and Comments

    • Historical Sync: 2 years

    • Additional Information: Limited to the last 2500 active ads and the last 200 comments by ads. Non-active boosted posts will appear as organic posts
      ​

  • Mentions

    • Historical Sync: N/A

    • Additional Information: Not all types of mentions are supported

Instagram

  • Posts and Comments

    • Historical Sync: 2 years

  • Reels and Comments

    • Historical Sync: 2 years
      ​

  • Private Messages (DMs)

    • Historical Sync: 2 years

    • Additional Information: Only applicable to active conversations within the last 30 days
      ​

  • Ad Posts and Comments

    • Historical Sync: 2 years

    • Additional Information: Limited to the last 2000 active ads and the last 200 comments by ads. Non-active boosted posts appear as organic posts.
      ​

  • Mention

    • Historical Sync: N/A

    • Additional Information: Not all types of mentions are supported

LinkedIn

  • Posts and Comments

    • Historical Sync: 1 year

  • Ad Posts and Comments

    • Historical Sync: 2 years

    • Additional Information: All current active ads
      ​

  • Private Messages (DMs)

    • Historical Sync: N/A

    • Additional Information: Not currently supported in the Inbox
      ​

  • Mention

    • Inbox sync: N/A

    • Additional Information: Limitation due to RTU (real time update) sync

X (Twitter)

  • Mention (Post)

    • Inbox sync: N/A

    • Additional Information: Limitation due to RTU sync
      ​

  • Private Message (DMs)

    • Inbox sync: N/A

    • Additional Information: Limitation due to RTU sync

TikTok

  • Posts and Comments

    • Historical Sync: 2 years

  • Ad Posts and Comments

    • Historical Sync: 2 years

    • Additional Information: All current active ads

Google Business Manager

  • Reviews

    • Historical Sync: 2 years

YouTube

  • Post and Comments

    • Historical Sync: 1 year

Please Note: The Inbox is not currently available for Pinterest.

Historical Data - Reports

The historical sync limits for the Reports tool are shown per social network below:

Facebook

  • Audience Report data (Audience)

    • Historical Data: 2 years

    • Additional Information: No historical data for the Demographics section
      ​

  • Content Report data

    • Historical Data: 2 years
      ​

  • Competitors Report data

    • Historical Data: 2 years
      ​

  • Paid Report data

    • Historical Data: 2 years

Instagram

  • Audience Report data

    • Historical Data: 90 days

    • Additional Information: No historical data for Total followers count and demographics data
      ​

  • Content Report data

    • Historical Data: 2 years

    • Additional Information: 2 years starting from the date the profile has been converted to Instagram Business account

  • Stories data

    • Historical Data: N/A

    • Additional Information: Story data has the same lifetime as the story itself (24 hours)

  • Competitors data

    • Historical Data: 2 years

  • Paid data

    • Historical Data: 2 years

LinkedIn

  • Audience Report data

    • Historical Data: 1 year

    • Additional Information: No historical data for the Demographics section
      ​

  • Content Report data

    • Historical Data: 2 years

    • Additional Information: 1 year of historical data for LinkedIn impressions and 2 years historical data for all other metrics

X (Twitter)

  • Audience Report data

    • Historical Data: N/A

  • Content Report data

    • Historical Data: N/A

TikTok

  • Audience Report data

    • Historical Data: 2 years

    • Additional Information: No historical data for the Demographics section

  • Content Report data

    • Historical Data: 60 days

YouTube

  • Audience Report data

    • Historical Data: 2 years

    • Additional Information: No historical data for the Demographics section
      ​

  • Content Report data

    • Historical Data: 2 years
      ​

Please Note: Reports are not currently available for Threads and Pinterest. Reports for X (Twitter) are only available with the X Plus add-on.

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