For users on an Advanced or Custom plan, Agorapulse offers the ability to extract items from the Inbox—including organic/ad comments, direct/private messages, mentions, and reviews. The export feature allows you to export data for one or more Inbox items on a social profile, or all comments from a specific post. All exports are sent via email in a CSV file.
In this article, we will outline:
Please Note: Organization-level Owners and Managers, along with Profile-level Admins and Editors, may export Inbox items from Agorapulse.
How to export Inbox items from Agorapulse
Inbox items can be exported from Agorapulse by two different methods: through Bulk Actions and through the Profile posts view. The instructions to export are listed per method below.
How to export Inbox items through bulk actions
One or multiple Inbox items can be exported from Agorapulse using bulk actions.
To export Inbox items through bulk actions, please follow these steps after navigating to the Inbox for your selected social profile:
(Optional) Apply a filter to the Inbox view
Select one or multiple Inbox items
There is a checkbox available when hovering over the top-left of the itemClick the Export items icon from the bulk action options at the top of the list of Inbox items
The icon is a downward arrowSelect Export selected items
This will only export the selected Inbox items
or
Select Export all items in this view
This will export all Inbox items for this profile that meet the filtering criteriaClick I understand in the Personal Data Export Responsibility pop-up
The Inbox export will be sent to the email address associated with your user account in CSV format.
How to export comments from the Profile posts view
All comments associated with a specific post can be exported at once, using the Profile posts view. To export all comments related to a specific post, please follow these steps after navigating to the Inbox for your selected social profile:
Click on the Profile posts tab
Select the desired post
Click on the three dots menu above the post preview
Select Export post's comments
Click I understand in the Personal Data Export Responsibility pop-up
All comments associated to this post will be exported and sent to the email address associated with your user account in CSV format.
What data can be exported from the Inbox?
In the table below, we have outlined the data points that will be exported for each Inbox item and a short description of each data point:
Data Point | Description |
Export date | The date and time the export was initiated by the user (CET format) |
Filters applied | Displays all filters active during export (e.g. profile name, status, labels, sentiment, etc.) |
Post ID | Unique identifier from the social network for the original post |
Item URL | Direct link to the item on the native platform (available for comments only) |
Item type | Indicates the type of Inbox item |
Date | Original publication date/time of the item |
User name | Native platform username |
Content | Text and emoji content of the item |
Sentiment | Item sentiment classification |
Labels | All labels applied to the item within Agorapulse |
Reviewed | Status indicating if the item was marked as reviewed |
Status | Indicates who assigned, hid, or reviewed the item |
Team member | Name of the Agorapulse user who performed the assignment or moderation action |
Replied | Displays replies made via Agorapulse. |