This article answers common questions about billing in Agorapulse.
How do I redeem a coupon for a discount?
A coupon code may be used when subscribing to Agorapulse, or when managing an Agorapulse subscription. To redeem a coupon code in Agorapulse while subscribing to Agorapulse:
Enter all required billing and contact information
On the right-hand side of the screen, click Add coupon
Enter your coupon code and validate it
Continue with the subscription process
The discount will be applied immediately after the coupon is validated.
Please Note: Once you have subscribed, if you click on Subscription, we do not include the discount from the coupon in the Summary on the right side of the page.
Do you offer a discount for nonprofit organizations?
Yes, Agorapulse offers a discount for eligible nonprofit organizations:
Online purchase: Eligible nonprofits can receive a 20% discount on monthly or annual subscriptions to self-service plans (Standard, Professional, or Advanced). The discount is applied at checkout using a coupon code and covers the base plan, user add-ons, social profile add-ons, and competitor add-ons. This discount does not apply to Listening, X Lite, or X Plus add-ons. Please contact our Support team for more information.
Manual invoices: If you would like to apply for a nonprofit discount with manual invoicing, please contact our Support team.
Why was my credit card declined?
If your credit card is declined, the most common causes are:
Insufficient funds on the account
Bank restrictions on foreign transactions
Issues with the 3D Secure (3DS) process
In most cases, contacting your bank will resolve the issue. Confirm whether sufficient funds are available and that international payments are permitted. If the decline is related to 3D Secure, request that your bank authorize the transaction.
If the issue persists, please contact our Support team.
Why did my PayPal payment not go through?
If a PayPal payment fails, the most common causes are:
Insufficient funds on the linked account
Bank restrictions on foreign transactions
Check with your bank to confirm whether sufficient funds are available and whether international payments are permitted. If the issue continues, please contact our Support team.
What is VAT?
European VAT (Value Added Tax) IDs are unique identifiers assigned to businesses registered within the European Union. Each VAT ID starts with a two-letter country code followed by a country-specific string of digits (and sometimes letters). The country prefix tells you where the business is registered.
Examples of VAT IDs for each European country are listed in the drop-down below.
VAT ID examples
VAT ID examples
Country | Prefix | Format | Example |
Austria | AT | U + 8 digits | ATU12345678 |
Belgium | BE | 10 digits (starts with 0 or 1) | BE0123456789 |
Bulgaria | BG | 9 or 10 digits | BG123456789 |
Croatia | HR | 11 digits | HR12345678901 |
Cyprus | CY | 8 digits + 1 letter | CY12345678L |
Czech Republic | CZ | 8, 9, or 10 digits | CZ12345678 |
Denmark | DK | 8 digits | DK12345678 |
Estonia | EE | 9 digits | EE123456789 |
Finland | FI | 8 digits | FI12345678 |
France | FR | 11 characters (digits, sometimes with letters) | FR12345678901 |
Germany | DE | 9 digits | DE123456789 |
Greece | EL | 9 digits | EL123456789 |
Hungary | HU | 8 digits | HU12345678 |
Ireland | IE | 8 digits/letters, varied pattern | IE1234567FA |
Italy | IT | 11 digits | IT12345678901 |
Latvia | LV | 11 digits | LV12345678901 |
Lithuania | LT | 9 or 12 digits | LT123456789 |
Luxembourg | LU | 8 digits | LU12345678 |
Malta | MT | 8 digits | MT12345678 |
Netherlands | NL | 9 digits + B + 2 digits | NL123456789B01 |
Poland | PL | 10 digits | PL1234567890 |
Portugal | PT | 9 digits | PT123456789 |
Romania | RO | 2–10 digits | RO123456789 |
Slovakia | SK | 10 digits | SK1234567890 |
Slovenia | SI | 8 digits | SI12345678 |
Spain | ES | Letter + 7 digits + letter (varies) | ESX1234567X |
Sweden | SE | 12 digits (ends in 01) | SE123456789001 |
Why do I pay VAT?
If you are located in Europe (except France), VAT should not be applied if you provide a valid VAT number during subscription. If a valid number is not entered, VAT will be applied according to your country’s rate. Your country is verified with your IP address, billing information, and credit card postal code.
You can update your VAT number or other billing information at any time in your Billing information settings.
Do you charge fees for international transactions?
Agorapulse doesn't charge any additional fees beyond the subscription plan. If there are any International fees, you will need to check with your bank.
Can I pay my next invoice early?
Agorapulse does not support early renewals or prepayments. The next invoice is only generated at the beginning of your next billing period.
How to view your subscription's renewal date
You can view your subscription's renewal date by:
Clicking on your avatar in the bottom-left corner of your screen
Select Subscription
At the top of the page below your plan, you will see your plan's next renewal date.
Can I reactivate my previous subscription plan and pricing?
If your subscription has been canceled, including cancellations due to non-payment, your previous pricing and plan may no longer be available for reactivation.
When reactivating a subscription, you will be required to subscribe using the current pricing and plans available at the time of reactivation. This also applies to legacy plans that are no longer offered.
Our pricing evolves over time to reflect new features, platform improvements, and ongoing enhancements to Agorapulse. As a result, previous subscription rates cannot be guaranteed once a subscription has been canceled.
You can view our current plans and pricing here: https://www.agorapulse.com/pricing/
If you have questions about available plans or need assistance choosing the best option for your needs, please contact our support team.
What payment methods does Agorapulse accept?
Agorapulse accepts the following payment methods:
Visa
MasterCard
American Express
PayPal
Bank transfer (subject to eligibility criteria)
Eligibility criteria for Bank Transfer
Payment via bank transfer is available for customers who meet specific eligibility requirements. These include:
Subscription to the Advanced plan with annual billing, a minimum of two user seats, and an annual contract value of at least €/$3,576.
Subscription to a Custom annual plan with a minimum annual contract value of €/$6,000.
If you do not meet these criteria, you will need to use one of the other accepted payment methods, such as a credit card or PayPal.