Custom inboxes allow you to combine multiple social profiles into one unified inbox. This helps you and your team manage conversations across different networks from a single view. Custom inboxes are especially useful for brands or agencies handling several profiles, campaigns, or topics that require specific attention.
In this article, we will cover:
Please Note: The ability to create custom inboxes is only available for Professional, Advanced, and Custom subscription plans. Please reach out to our support team if you would like access to this feature.
What is a custom inbox?
Custom inboxes let you group selected social profiles into one shared inbox. It allows you to review, respond to, and organize incoming messages from multiple profiles at once. Social profiles can also appear in more than one custom inbox.
Each custom inbox functions like an individual inbox in Agorapulse. You can create different custom inboxes to:
Use Inbox Filters for custom inboxes to narrow results
Create and manage Filter Presets the same way as your individual inboxes to save specific sets of filters
All actions (assign, label, review) apply the same way as in a single-profile inbox.
Combine networks (for example, Facebook + Instagram)
Group specific brands, products, or markets under one view
Who can create and access custom inboxes
Owners, Co-Owners, Managers, and Members, with at least a Moderator role for one or more social profiles, can create Custom Inboxes.
Team members with access to the profiles included in a custom inbox will be able to see all synced inbox items. However, users without permission for certain profiles will not see messages from those profiles, but they may still see the total item count, which will include items they do not have access to.
Please Note: If a connected profile has a lost token, it can still be added to a Custom Inbox, but messages from that profile will not sync until the token is renewed.
How to create a custom inbox
Custom inboxes can be created from your Organization Settings or directly inside the inbox. To create a custom inbox from the Organization Settings:
Click your avatar in the bottom-left corner of your screen
Select Organization settings
Click the Custom inboxes sub-menu
Click Create custom inbox
Add a name for your custom inbox
Select all of the social profiles that you would like to include
At the bottom right of the page, click Save
How to manage custom inboxes
Custom inboxes can be rearranged, edited, and deleted from your Organization Settings. Instructions for each process are listed below.
How to rearrange custom inboxes
You can choose what order custom inboxes appear in the left-hand menu. To rearrange Custom Inboxes:
Click your avatar in the bottom-left corner of your screen
Select Organization settings
Click the Custom inboxes sub-menu
Click the Up or Down arrows to change the order of your Custom Inboxes.
How to edit a custom inbox
To edit a custom inbox:
Click your avatar in the bottom-left corner of your screen
Select Organization settings
Click the Custom inboxes sub-menu
Select the Custom Inbox that you'd like to edit
Adjust the Custom inbox name or the Social profiles included
Click Save
How to delete a custom inbox
To delete a custom inbox:
Click your avatar in the bottom-left corner of your screen
Select Organization settings
Click the Custom inboxes sub-menu
Select the Custom Inbox that you'd like to delete
Click Delete inbox at the bottom of the screen
In the pop-up, click Delete custom inbox to confirm
