If you're trying to connect an Instagram Professional profile (Business or Creator), and you're not seeing it populate in your list of profiles, there are a few things to check which may help troubleshoot this issue and help you get your Instagram profile connected.

First, please ensure that the Instagram profile is a Professional profile (Business or Creator).

Here's how to set up a Business profile (or switch from Personal to Business).

Here's how to set up a Creator profile (or switch from Personal to Creator).
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It's necessary to connect the Instagram profile with a published Facebook Page. If your Instagram profile is not linked with a Facebook Page yet, you'll need to:

1.

Open Instagram mobile app

2.

On your Instagram profile, choose Edit profile

3.

Then, under Profile information (for Creator profiles) or Public business information (for Business profiles) tap Connect or Create

4.

Then tap Connect existing Page and choose one of the listed Facebook Pages. Otherwise, if you don't have a Page choose Create and create a new one.

5.

Tap Done when you've chosen your Page

In case your Instagram Profile is linked to the wrong Facebook Page you can choose another one or create a completely new one - to do that, you need to:

1.

Go to Edit profile again

2.

Then, under Profile information (for Creator profiles) or Public business information (for Business profiles) tap on the currently linked Facebook Page

3.

Choose another Facebook Page or create a new one

In case you don't see any Facebook Pages to choose from, you might want to convert your Instagram Profile to a personal profile and then back to a Creator or Business profile again - please jump here to see how to do that.
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Please be sure that you have the correct page role to manage the Facebook Page that is linked to your Instagram Professional profile (that being said, you must have Facebook Access with Full Control / Partial Control or Task Access with Content permission).

Here's how you can check each role and what permission level is associated with it. You have to:

Sometimes we might not have the right permissions to list the Instagram Professional (Business or Creator) profile(s)/Facebook Pages - to make sure we have everything we need please do the following:

Sometimes Instagram doesn't detect the switch from a personal account to a Professional account (Business or Creator). In this case, it will be necessary to switch the account back to personal and then revert again to a Creator or Business profile - here's how to switch back to personal:

Account still not listed? Let us know as many details as possible, including what steps you've completed while troubleshooting this. Screenshots of the linked Instagram account and Facebook pages are always helpful and appreciated. As always, our support team is happy to help!