To enhance security, we've implemented two-factor authentication (2FA) in Agorapulse to help keep your account secure. When 2FA is enabled, you will be required to "confirm" your login credentials (email/password login) with a 6-digit code generated by an authenticator app of your choice on your smartphone.
Please note: 2FA cannot be enabled for users who log in using Single Sign-on (SSO)
In this article, we will cover:
How to manage two-factor authentication
To use 2FA in Agorapulse, you will first need to make sure the email for your Agorapulse account has been validated. Once this has been done, you may use or install your preferred authenticator app on your mobile device; ex: Google Authenticator. You can download Google Authenticator here for iOS or here for Android.
Enabling two-factor authentication
Once you have opened your authentication app, you can enable 2FA for your Agorapulse account by:
Clicking on your profile picture
Select Personal Settings
Click the Two-factor authentication sub-menu
Choose Enable 2FA
Scan the QR code from your authentication app
Enter the 6-digit code from your authentication app
Finally, click Enable
Now, every time you log into Agorapulse, you will need to enter the randomized 6-digit code from your authentication app.
Disabling two-factor authentication
If you no longer want to have 2FA enabled, you can disable it by:
Clicking on your profile picture
Select Personal Settings
Click the Two-factor authentication sub-menu
Then click Disable 2FA
How to enforce two-factor authentication for your team
To enhance security for your team, you can require that all team members set up 2FA for their accounts.
To require 2FA for your team, you will need to:
Clicking on your profile picture
Select Organization Settings
Click on the Security & SSO sub-menu
Under Two-factor authentication, click on the toggle switch
In the pop-up, click Yes to confirm that you would like to enable this setting
Now, when your team logs in next, they will be prompted to set up 2FA on their account.
