Organization Owners can edit a subscription at any time in the Subscription settings. In the subscription settings, Owners will be able to configure add-ons, update billing information or change the subscription plan.
More information on the different plans Agorapulse offers is available on our pricing page. If you (Owner) need to transfer ownership of your subscription to another user in your organization, you can follow the steps here.
In this article, we will outline how an owner can upgrade or downgrade a subscription. Subscription changes will take effect immediately on the first day of the new billing cycle.
Note: Some subscription plans, including Custom plans, cannot be managed in the Subscription settings. If you are on a Custom plan or are unable to make changes to your subscription, please contact our Support team for assistance.
How to upgrade or downgrade an Agorapulse subscription
Only an Organization Owner can upgrade or downgrade a subscription by following these steps:
Navigating to the Subscription settings
Also available by clicking on the avatar on the bottom left of the screen or through the Organization settingsClick the Edit plan button
Select the billing period (monthly/annually) and your chosen plan
Configure add-ons for your subscription
Confirm your changes
If you have chosen to upgrade your subscription, you will pay the pro-rated subscription cost difference upon confirmation. This amount is pro-rated for the remainder of the billing cycle.
If you have chosen to downgrade your subscription, you will be charged the updated subscription costs at the beginning of your next billing cycle. As the current billing cycle has already been paid in full, you will be automatically issued a pro-rated credit for the subscription cost difference on your next invoice.