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How to enable Instagram Direct Messages (DM) & Story mentions from the settings
How to enable Instagram Direct Messages (DM) & Story mentions from the settings
Updated over a week ago

Agorapulse allows you to manage Instagram Direct Messages. Messages are usually enabled for you automatically, however, if you find you are not receiving Instagram DMs, it is worth following the steps shown below in this article.

In order to proceed please make sure that:

  • you're an Agorapulse Admin (of concerned Instagram Professional profile) - learn more about roles here

  • you're logged in to the Instagram Professional account on your mobile

To manage your Direct Messages and Story Mentions in Agorapulse, you’ll need to follow the next two steps.

Step 1: Renew authorizations

In order to enable your Instagram Direct Messages (DMs) in Agorapulse, you will first need to grant us permission.

The easiest way to make sure you granted us the permissions is to reconnect with your Facebook profile and accept the permissions requested. This will simply renew your token which is necessary for us to retrieve the DMs.

In order to do so, please go to your Organization settings > Social profiles and then filter to Instagram.

Then, click on the Refresh Instagram token button in order to trigger the Facebook Connect modal.

If you are presented with a Facebook window requesting permissions, please accept this by clicking Continue.

Do not change the permissions requested since this might prevent Agorapulse from working as expected. We are only asking for the permissions we need to get Instagram DMs working.

Note: Make sure you are connected to the right Facebook account to renew your Instagram accounts.

If your Instagram accounts are not all linked to the same Facebook account, this will only partially renew the tokens. You’ll have to repeat this procedure with another Facebook account until you accept these permissions for all your Instagram Business profiles.

Step 2: Allow access to Messages in the Instagram app

  1. select the Instagram professional account

  2. tap Settings and privacy

  3. then Messages and story replies

  4. then Message controls

  5. and finally toggle on Allow access to Messages

Please note that if you change or remove the Facebook Page that is linked to the Instagram account in question, the Allow Access to Messages option might be disabled automatically. In such a case, you'll need to enable it again.

Once the two steps are completed, you can now receive and send Direct Messages and Story Mentions from the Agorapulse Inbox for your Instagram Professional account(s).

Note: Repeat for each Instagram Professional account you’d like to activate the Instagram DMs on.

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