In the Agorapulse Inbox you can filter the view so that you can focus on specific types of items. Whether you want to handle all comments first, or check on your direct messages, you can use the Inbox filters to focus where you need.

By default, the Inbox view will show Items to Review. You may also select Assigned (to view items currently assigned to you) or All (to view all items regardless of review status).

To filter items in further detail, you can also:

Click the Filters button to find specific filtering criteria. You will find the option to filter by Assignee, Label, Sentiment, Hidden By and Removed By.

There are slightly different options depending on if you open the Filters menu while in the Items to Review or Items Reviewed view. All available filtering options are explained below.

The Item type drop down menu allows you to filter by the item types available on the social profile you're viewing.

For example, on a Facebook page the options will be:

But on Instagram, the options will be:

Within the filter function, filtering by Assigned to allows you to view items that are assigned to a specific team member, including yourself.

Simply choose Assigned To from the filtering options, and select or search for the relevant team members name. The inbox view will change to the Assigned view and only show you the items that are assigned to that team member.

The Label filter allows you to see only items that have a specific label applied.

Simply click the drop down arrow and select the name of the label. The inbox view will change to show you only the items that have that label applied. You can configure your labels by following the instructions in this article.

The Sentiment filter allows you to see items that match a specific sentiment; either Positive, Neutral or Negative.

Simply select Sentiment from the filtering options, click the drop down arrow and select the sentiment. The inbox view will change to show you only the items that match that sentiment.

Note: The filter by Sentiment option is available depending on the subscription plan you have. If you would like to change your plan to access this feature, feel free to reach out to us here.

The filters for Hidden by and Removed by allow you to filter based on which team member took the action hide, remove or review.

Simply select your desired filtering option and choose the team member whose actions you want to see. The inbox view will change to show you only the items that match action taken by that team member.
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