This article outlines Agorapulse’s refund policy, and can be used to understand whether your subscription is eligible for a refund and the steps to request a refund for your subscription. Refunds are offered under specific conditions depending on the subscription type and when the cancellation request is made.
In this article, we will explain:
What is the refund policy for monthly subscriptions?
Monthly subscriptions are non-refundable. After cancellation, access to the account will remain available until the end of the current billing period.
What is the refund policy for annual subscriptions?
For annual self-service renewals, a partial refund may be available if the subscription is canceled within 30 days of the renewal date. This refund policy does not apply to first-time subscription purchases.
If your subscription does not qualify for a refund, access to the account will remain active until the end of the current billing period.
If your subscription qualifies for a refund, your subscription will automatically be cancelled as soon as you receive your refund.
Please note: For users on a Custom plan, any cancellation must be communicated at least 60 days before the renewal date to avoid automatic renewal for another year. Cancellations for Custom plans must be sent to cs@agorapulse.com and/or your dedicated customer success manager.
Add-ons on annual plans
If an add-on is removed from an annual plan, a prorated credit for the unused portion of the add-on will be applied toward the next payment.
Please note: Removing a social profile or user from your organization does not automatically remove the corresponding profile slot or user seat from your subscription.
If you no longer need the additional slot or seat, it must also be removed directly from the subscription plan to avoid future charges.
To remove add-ons:
Click the icon in the bottom-left corner
Remove any unused profiles, users, or other add-ons from your plan
Click "Update Subscription".
To learn more about managing add-ons in your subscription, check out this article.
Frequently Asked Questions (FAQs)
How can I request a refund? If you believe you qualify, please follow the steps here to cancel your subscription, then contact us.
I was told I don't qualify for a refund. What happens next? Once you have cancelled the renewal of your subscription, access will continue until the end of your billing period; no action needed.