This article explains how you can add and remove users in your Agorapulse account.
For a more detailed explanation on the roles and permissions available for your team or instructions on how to edit existing roles and permissions, check out our Team Settings Explained article.
Please note: Only users who have the role of Owner or Manager in your organization can add or delete team members. It is not possible to delete your own user account.
How to add a user to your team
Inviting Users
You can invite new users through the navigation bar on the left-hand side of your screen or directly in your Team Settings.
In the navigation bar, click the + button and select Invite team members
Alternatively, you can click your profile picture in the bottom-left of the screen and then choose Invite team members.
To access Team Settings click on your profile picture > select Organization settings > Team
Here you will find an option to Invite new members on the top right
Add Emails
On the next screen you will be prompted to enter the relevant email address(es) of any team members. You can also see how many seats you have left underneath the dialogue box.
If you are adding more than one user you can separate the email addresses with a space, tab or comma
Please Note: If you are adding more than one user at a time, these users will need to be granted the same role and permissions in the next session. This can be edited post-invitation if required.
Set role and social profile accesses
Choose the organization role for your team member. You can find a detailed overview of each role here.
Don't forget to click the Save button to send the invitation.
How to cancel or resend an invitation
Navigate to the Team Settings and click on the 3 dots to the right of the user with a Pending invitation.
The menu that opens gives you these options:
View full user details - this will open the users' details page where you can change the permissions on the invitation
Remove user - this allows you to cancel the invitation that has been sent
Copy link to invite - copy the link to the invite to share with your team member in another way
Resend invitation - resends the invitation to your team members email address
Please note: Agorapulse invitations expire after 60 days. If this time has passed you will need to resend the invitation. Invitations, regardless of whether they have been accepted, will count toward your total number of users.
How to delete a team member
Navigate to the Team Settings and click on the 3 dots to the right of the user you wish to remove. Click Delete user from the menu list.
Once you select this option, you will be asked to to confirm and acknowledge the removal of this user. Please ensure that other active members of your team have native access to social profiles to ensure seamless token renewal moving forward.
If you want to remove access for a given user from some social profiles, but not all of them, make sure such user has a Member role first. You cannot customize social profile access/roles for Managers. After selecting View full member details, simply enable/disable access to each social profile(s) by (de)selecting the option next to each profile.
Note: You cannot remove an organization's Owner. For information on how to change an organization's Owner, check out this article.
All published or scheduled posts, published comments and messages, as well as all created saved replies or Inbox Assistant rules, etc. created by the user who will be removed will remain available in the tool.