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How to set up Advanced Listening alerts
How to set up Advanced Listening alerts

Learn how to be notified of key changes in Advanced Listening searches.

Updated this week

Agorapulse’s Advanced Listening feature helps businesses gather key, real-time insights into topics affecting their brand. Advanced Listening alerts allow brands to proactively manage crises and easily detect changes in sentiment and search volume, whilst simultaneously providing a call to action for notified members of your team.

In this article we will outline:

Please Note: You must configure an Advanced Listening search by following these steps before setting up alerts. The Advanced Listening feature is available for purchase as an add-on to your subscription. More information on pricing is available here.

How to configure Advanced Listening alerts

Advanced Listening alerts can be configured on a per search basis. Multiple alerts can be created per search.
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In order to access the Listening alerts settings, click on the Manage alerts button in the Advanced Listening Dashboard.

To create an Advanced Listening alert from the Listening alerts settings:

  1. Click on an existing Listening search from the Your listening searches heading

  2. Click +Create a new alert

  3. Select metric variations that will trigger an alert from the drop-down menu
    ​Metrics include: ​Total Volume, Volume of positive sentiment posts, Volume of negative sentiment posts

  4. Choose the Alert sensitivity from the drop-down**
    ​You can choose from Small, Medium or Large increases variations for the selected metric

  5. Add E-mail & notification recipients from the drop-down of internal team members

  6. Click Save alert when complete

**Please Note: Agorapulse measures increase in Listening search volume in relation to the standard deviation (the typical variation from the average in a data set). A small increase is equivalent to one standard deviation above the mean, a medium increase is two standard deviations, and a large increase is three standard deviations.

How to view an Advanced Listening alert

If changes in Advanced Listening volume trigger an alert, both an in-app notification and an email notification with be sent to users who have been added as recipients.

You will find an example of this type of notification below:

After clicking on Open search in Agorapulse you will be taken to the Advanced Listening Search Results for the relevant Listening search. To view an Advanced Listening alert on this page:

  1. View the banner on the top of the page
    ​This banner will show the number of unseen alerts and what triggered the alert

  2. Click See metrics to navigate to the report containing an alert

  3. Click on the date of the alert in order to view matching search results
    ​This can assist with assessing the reason for the increase on the specific day

  4. Once the alert has been actioned, click Mark as seen to remove the alert
    ​Alerts will be automatically removed after 7 days

Note: You can Mark all as seen to remove all Listening alerts associated to a Listening search.

How to view Advanced Listening alert history

Advanced Listening alert history is available within the Listening alerts settings. This history will include when an alert was created, triggered and marked as seen.
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To access the Advanced Listening alert history from the Advanced Listening tool:

  1. Click on Manage alerts

  2. Click on an active Listening alert

  3. Click on the history (clock) icon


How to manage Advanced Listening alerts

To edit an Advanced Listening alert from the Advanced Listening tool:

  1. Click on Manage alerts

  2. Click on an active Listening alert

  3. Click on the edit (pencil) icon

  4. Make any relevant changes

  5. Click Save alert

To disable/enable an Advanced Listening alert:

  1. Click on Manage alerts

  2. Click on an active Listening alert

  3. Toggle Alert enabled on or off
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