Agorapulse

Agorapulse's mobile app allows you to view comments, mentions, and direct messages on the go. Making it so you can easily respond to questions or concerns from users. ​

<a href="#h_12843f7302">What Inboxes can be managed via the mobile app?</a>

<a href="#h_aa650eeb59">What can be done in the mobile Inbox?</a>

<a href="#h_a5536ba2e9">What are the limitations of the mobile Inbox?</a>

<a href="#h_f509a0393b">How to view items in your mobile inbox </a>

- <a href="#h_12843f7302">What Inboxes can be managed via the mobile app?</a>
- <a href="#h_aa650eeb59">What can be done in the mobile Inbox?</a>
- <a href="#h_a5536ba2e9">What are the limitations of the mobile Inbox?</a>
- <a href="#h_f509a0393b">How to view items in your mobile inbox </a>

___________________________________________________________

What Inboxes can be managed via the mobile app?

With the Agorapulse mobile app, you can reply to inbox items for the following social profiles:

Facebook (Organic/Ad comments, Private Messages, Mentions, &amp; Reviews)

Instagram (Organic/Ad comments, Direct Messages, &amp; Mentions)

LinkedIn (Organic/Ad comments and Mentions)

X (Twitter) (Mentions and Private Messages)

- Note: <a href="https://support.agorapulse.com/en/articles/8762824-x-twitter-lite-and-x-twitter-plus-explained">Requires X Plus</a> to manage inbox items

TikTok (Organic &amp; Ad comments)

- Facebook (Organic/Ad comments, Private Messages, Mentions, &amp; Reviews)
- Instagram (Organic/Ad comments, Direct Messages, &amp; Mentions)
- LinkedIn (Organic/Ad comments and Mentions)
- X (Twitter) (Mentions and Private Messages)
 - Note: <a href="https://support.agorapulse.com/en/articles/8762824-x-twitter-lite-and-x-twitter-plus-explained">Requires X Plus</a> to manage inbox items
- TikTok (Organic &amp; Ad comments)
- YouTube (Comments)

What actions can be done in the mobile Inbox?

Below, we will outline the different features that are available in the mobile app:

Filter content by <a href="#h_f509a0393b">Post Status and Item type</a>

Assign/Review comments and direct messages

Reply to a comment in private (Facebook, Instagram, and X)

Delete and hide unwanted comments and DMs 

- Respond to comments and DMs
- Filter content by <a href="#h_f509a0393b">Post Status and Item type</a>
- Apply labels
- Create and manage Saved Replies
- Assign/Review comments and direct messages
- Reply to a comment in private (Facebook, Instagram, and X)
- Delete and hide unwanted comments and DMs

What are the limitations of the mobile Inbox?

In the mobile app, some features in the inbox are not available or lack certain features when compared to the desktop webpage. Below are the features that are not currently available on the mobile app:

<a href="https://support.agorapulse.com/en/articles/11640196-how-to-create-and-manage-filter-presets-in-the-inbox">Custom Filter</a> presets can’t be viewed or created

<a href="https://support.agorapulse.com/en/articles/10410740-how-to-search-filter-and-sort-in-the-inbox#h_b76d7de845'">Advanced filters</a> such as Item date, Reviewed by, Assigned to, Label, etc., are not available.

<a href="https://support.agorapulse.com/en/articles/11197848-how-to-export-inbox-items-from-agorapulse">Exporting comments</a>

The <a href="https://support.agorapulse.com/en/articles/10410740-how-to-search-filter-and-sort-in-the-inbox#h_7d0b33d493">Filter by post</a> option isn't available

<a href="https://intercom.help/agorapulse/en/articles/10410740-how-to-search-filter-and-sort-in-the-inbox#h_8ed47b1efe" rel="nofollow noopener noreferrer" target="_blank">Inbox Search</a>

<a href="https://support.agorapulse.com/en/articles/10420158-how-to-use-bulk-actions-in-the-inbox">Bulk actions</a> (bulk review, bulk assign, bulk label, etc.) aren't available

<a href="https://support.agorapulse.com/en/articles/10419838-how-to-set-up-automated-moderation-in-the-inbox">Automated Moderation</a> rules can't be created or edited

<a href="https://support.agorapulse.com/en/articles/10394113-how-to-track-sentiment-in-the-inbox">Inbox Sentiment</a> cannot be viewed or changed

- <a href="https://support.agorapulse.com/en/articles/11640196-how-to-create-and-manage-filter-presets-in-the-inbox">Custom Filter</a> presets can’t be viewed or created
- <a href="https://support.agorapulse.com/en/articles/10410740-how-to-search-filter-and-sort-in-the-inbox#h_b76d7de845'">Advanced filters</a> such as Item date, Reviewed by, Assigned to, Label, etc., are not available.
- <a href="https://support.agorapulse.com/en/articles/11197848-how-to-export-inbox-items-from-agorapulse">Exporting comments</a>
- New labels cannot be created
- The <a href="https://support.agorapulse.com/en/articles/10410740-how-to-search-filter-and-sort-in-the-inbox#h_7d0b33d493">Filter by post</a> option isn't available 
- <a href="https://intercom.help/agorapulse/en/articles/10410740-how-to-search-filter-and-sort-in-the-inbox#h_8ed47b1efe" rel="nofollow noopener noreferrer" target="_blank">Inbox Search</a> 
- <a href="https://support.agorapulse.com/en/articles/10420158-how-to-use-bulk-actions-in-the-inbox">Bulk actions</a> (bulk review, bulk assign, bulk label, etc.) aren't available
- <a href="https://support.agorapulse.com/en/articles/10419838-how-to-set-up-automated-moderation-in-the-inbox">Automated Moderation</a> rules can't be created or edited
- <a href="https://support.agorapulse.com/en/articles/10394113-how-to-track-sentiment-in-the-inbox">Inbox Sentiment</a> cannot be viewed or changed
- Can’t add GIFs or emojis to replies

From the inbox screen, you can select which social profile you'd like to view, along with the Post Status, and also filter the content that you'd like displayed

Tap on the Inbox icon at the bottom left of the screen

Select the profile you would like to view from the Social Profiles drop-down

(Optional) Tap the Post Status drop-down to select the type of item to display

- To Review
- Assigned
- All

(Optional) Use the Filters drop-down to select the type of content to display. Note: The types of content that can be filtered depend on the social profile that is selected.

1. Tap on the Inbox icon at the bottom left of the screen
2. Select the profile you would like to view from the Social Profiles drop-down
3. (Optional) Tap the Post Status drop-down to select the type of item to display
 - To Review
 - Assigned
 - All
4. (Optional) Use the Filters drop-down to select the type of content to display. Note: The types of content that can be filtered depend on the social profile that is selected.

Respond to conversations, comments, mentions and direct messages (DMs) on the go using Agorapulse's mobile Inbox

Mobile Inbox explained

Agorapulse Blog

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