Notifications can be configured within the Personal Settings in order to help you keep up-to-date with everything Agorapulse! The following types of notifications can be configured in Agorapulse:
In-app Desktop Notifications
Mobile Push Notifications
Email Notifications
Slack Notifications (Custom plan only)
Microsoft Teams (Custom plan only)
In this article, we will cover:
Please Note: Slack and Microsoft Teams notifications are available for users on a Custom plan. More information about Slack and Microsoft Teams is available in our help center.
How to configure Agorapulse notifications
Notifications can be configured in the Agorapulse desktop and mobile application. Below we will outline how to access the notification settings:
How to configure notifications on Agorapulse desktop
Click on your avatar on the bottom left of the screen
Click on Personal settings
Select the Notifications sub-menu
Edit the notifications
Press Save when complete
Once in the Notifications settings, there are five types of notifications:
In-app (Not customizable)
Email
Mobile
Slack (If integrated)
Microsoft Teams (If integrated)
Please Note: When enabling a Mobile notification from the Desktop app, these changes are reflected in the Mobile app.
When possible, you can check the box under the relevant heading to configure specific notifications. All available notifications can be found below. Some notifications can be configured by social profile. To configure notifications by social profile:
Click Set by social profile
(De)Select notifications by social profile
Press Save when complete
How to configure notifications in the Agorapulse mobile app
Open the Agorapulse mobile application
Click the settings cog
Select the Notifications sub-menu
Toggle notifications on and off
Please Note: Push notifications must be enabled in order to receive mobile notifications. For more information on troubleshooting mobile notifications, please take a look at this article.
What Agorapulse notifications are available?
Agorapulse offers different notifications for the various features, which can be managed in the Desktop app and the Mobile app. What notifications can be managed from the Desktop and Mobile app is outlined below:
Desktop App
Desktop App
General Notifications
Notification | Trigger / Description | Channels |
Hourly report | Hourly activity summary (Mobile only) | Mobile |
Token Notifications
Notification | Trigger / Description | Channels |
Token health digest (email) | Summary of expired or expiring tokens daily or weekly (every Monday). | |
Token health digest (in-app) | Pop-up with expired/expiring tokens at login. | In-app |
Token real-time alert | 7, 3, 1 days before and on expiry day. Can be set per social profile. | In-app, Email, Mobile, Slack, Teams |
Please Note: Token health digest emails are sent by default to Owners/Managers and to Members (for the profiles they have access to). Guest users are not able to receive these notifications.
Inbox Notifications
Inbox notifications can be configured by social profile. The table below outlines what notifications are available:
Notification | Trigger / Description | Channels |
Inbox assignation | When an inbox item is assigned to you by another user or an automated rule. | In-app, Email, Mobile, Slack, Teams |
Please Note: To receive notifications for an automated rule, you will need to set up a moderation rule that assigns inbox items to you. You can learn more about setting up automated moderation rules here.
Publishing Notifications
Publishing notifications can be configured by social profile. The table below outlines what notifications are available:
Notification | Trigger / Description | Channels |
Parent post assigned | User asks you to review a post | In-app, Email, Mobile, Slack, Teams |
Parent post commented | User comments on a post you worked on | In-app, Email, Teams |
Parent post updated | User edits a post you worked on | In-app, Email, Teams |
Parent post rejected | User rejects a post you worked on | In-app, Email, Mobile, Slack, Teams |
Parent post approved | User approves a post you worked on | In-app, Email, Mobile, Slack, Teams |
Publishing post failed | One of your items failed to publish | In-app, Email, Mobile, Slack, Teams |
Mobile App
Mobile App
Notification | Trigger/Description |
Push Notifications | Turn on mobile notifications |
Publishing
Notification | Trigger/Description |
Publishing item assigned | Notifies you when you have a post to approve |
Publishing parent post approved | Notifies you when a post sent for approval has been approved |
Publishing parent post rejected | Notifies you when a post sent for approval has been rejected |
Publishing post failed | Sent each time one of your publishing items was not published |
Inbox
Notification | Trigger/Description |
Hourly notification | An hourly summary of new items received in your inboxes |
Item assigned | Notifies you when Inbox items areassigned to you |
Please Note: Users only see and receive notifications based on their role and access. For example:
Admins & Editors: Can manage all notification types
Moderators: Cannot manage Parent post assigned since posts cannot be assigned to them
Guests: Can only manage Hourly report, Token health digest, and Ad account tokens real time alerts.
For more details, review our article on roles and permissions.