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How can I add a social profile?
How can I add a social profile?
Updated over a week ago

Below are the types of profiles you can add to Agorapulse:

  • Facebook Pages & Groups

  • Twitter profiles

  • Instagram Professional (Business or Creator)

  • LinkedIn personal profiles, business pages & showcase pages

  • YouTube profiles (channels)

  • Google Business profile

  • TikTok business account

  • Pinterest account

If you want to add a social profile, click on the + icon on the left-nav and select Add a social profile.

Please note you must be an Owner or Manager of your Organization to be able to add social profiles.


You'll arrive on the main Connect page, from where you can add social profiles (you can get there also by clicking here). From there, choose what type of social profile you'd like to add - Facebook Page or Group, Twitter profile, etc. When prompted, accept the permissions by clicking on OK.

Facebook

Note: For detailed steps on how to connect to your Facebook group, please refer to this article.

To add a Facebook page, you need to:

  1. Make sure you have the Admin or Editor role if your page is a Classic type, Facebook Access with Full Control / Partial Control or Task Access with Content permission if it is a New Page Experience type.

  2. Identify the page and click on the Add profile button.

Please note: Having a Partner role on the Facebook Page is not sufficient, you are still required to have a role on the Business Account.

Twitter

To add a Twitter account, please follow these steps:

  1. [Important] Be sure you're logged into Twitter with the account you'd like to add

  2. Click on the Add a Twitter profile button

  3. Authorize the app

Wait a few moments to see your inbox synchronized and enjoy!


Instagram

To add an Instagram account, please follow these steps:

  1. Be sure the Instagram profile you're going to connect with is an Instagram Professional (Business or Creator) profile - Instagram personal profiles are no longer supported in Agorapulse (learn more about how to convert your Instagram personal profile to an Instagram Professional profile, here)

  2. Be sure your Instagram Professional (Business or Creator) profile is linked to a Facebook Page.

  3. Make sure you have the right permission on the linked Page: Admin role if your page is a Classic type or Facebook access with Full Control if it is a New Page Experience type. You may also need the "asset" assigned to you in the Facebook Business account. You can learn more about this here.

  4. Then click Add an Instagram Professional account button

  5. Accept permissions when prompted

  6. Select the correct profile from the list and click Add profile

LinkedIn

  1. Be sure you're logged in with your LinkedIn profile

  2. Click Add a LinkedIn profile

  3. Choose your LinkedIn company page, Showcase page, or LinkedIn personal account from the list

You can either add a LinkedIn Company Page you created (or administer), or you can add a Company Page on which you've been invited as admin. Please note that you will need a Super Admin role on the page to add it to Agorapulse.

For Showcase pages, you will need to make sure you have a Super Admin role on the LinkedIn Company Page that the Showcase Page is linked to as the Content Admin role isn't sufficient.

Please note: If you are connecting a personal profile for a client, you will need to log in as the client, or have access to the credentials of the personal profile you wish to add.

YouTube

  1. Click Add a YouTube channel

  2. Choose the correct Google account you're managing the YouTube profile with

  3. Click Allow on all permissions asked

  4. Choose the profile

You need to have a Manager role on the YouTube brand account to be able to add it to Agorapulse. The YouTube API currently doesn't allow invited users (regardless of their role) to add them. You can add a channel listed directly under your Google account, but you can also add one or more channels managed under brand accounts, tied to your Google account. More about managing YouTube channels here.


Google Business profile

To connect Google Business profiles:

  • you'll need to authenticate the Google Account you are managing profiles on

  • you'll need to have a role on the profiles (businesses) - can be Primary Owner, Owner, Manager or Site Manager

  • profile (business) needs to be verified (this is Business Profiles API requirement) - learn more on how to verify your business here


TikTok Business account

To add a TikTok business account, please follow these steps:

  1. Select the TikTok business account button

  2. Authorize Agorapulse to access your TikTok account

    1. If you do not see the name of the account you wish to add, you can click on the Switch Account option. You will then be guided to log into a different TikTok account.

Wait a few moments to see your inbox synchronized and enjoy!


Pinterest account

  • To add a Pinterest account, please follow these steps:

    1. Click on the Add a Pinterest account button

    2. Log in with your email address and password or Facebook/Google

    3. Click on the Give access button

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