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How can I add a social profile?
How can I add a social profile?
Updated over a week ago

Below are the types of profiles you can add to Agorapulse:

  • Facebook Pages

  • Twitter profiles

  • Instagram Professional (Business or Creator)

  • LinkedIn personal profiles, business pages & showcase pages

  • YouTube profiles (channels)

  • Google Business profile

  • TikTok business account

  • Pinterest account

If you want to add a social profile, click on the + icon on the left-nav and select Add a social profile.

Note: you must be an Owner or Manager of your Organization to be able to add social profiles.

You'll arrive on the main Connect page, from where you can add social profiles (you can get there also by clicking here). From there, choose what type of social profile you'd like to add - Facebook Page or Group, Twitter profile, etc. When prompted, accept the permissions by clicking on OK.


Facebook

Note: For detailed steps on how to connect to your Facebook group, please refer to this article.

To add a Facebook page, you need to make sure you have Facebook Access with Full Control. To check this follow the steps below:

  • Head over to the Facebook page you want to add.

  • Make sure you switch into the Facebook page.

  • Click on Professional Dashboard in the menu on the left.

  • Click on Page access.

  • On this screen, if your name appears under Facebook access then you have Full Control and should be able to add this page to Agorapulse.

  • If your name is not visible on this page: the page is likely being managed within Meta Business Manager. For further details, refer to our article here.

  • If your name is visible but you do not appear under Facebook access: you will need to reach out to someone on your team who does have this role.

Note: Having a Partner role on the Facebook Page is not sufficient, you are still required to have a role on the Business Account - refer here to check your role.


Twitter

To add a Twitter account, please follow these steps:

  1. [Important] Be sure you're logged into Twitter with the account you'd like to add

  2. Click on the Add a Twitter profile button

  3. Authorize the app

Wait a few moments to see your inbox synchronized and enjoy!

Note: If you have decided to protect your own Tweets, they will still synchronize within Agorapulse. However, if a user you don't follow mentions you in a protected Tweet, it will be impossible for us to synchronize it.



Instagram

To add an Instagram account, please follow these steps:

  1. Be sure the Instagram profile you're going to connect with is an Instagram Professional (Business or Creator) profile - Instagram personal profiles are no longer supported in Agorapulse (learn more about how to convert your Instagram personal profile to an Instagram Professional profile, here)

  2. Be sure your Instagram Professional (Business or Creator) profile is linked to a Facebook Page.

  3. Make sure you have the right permission on the linked page: Facebook access with Full Control.

    You may also need the "asset" assigned to you in the Facebook Business account. To learn more about this click here.

  4. Then click the Add an Instagram Professional account button

  5. Accept permissions when prompted

  6. Select the correct profile from the list and click Add profile

Note: If you are still having difficulty connecting your Instagram account, please head over to this article here for a more in-depth look at troubleshooting this.


LinkedIn

  1. Be sure you're logged in with your LinkedIn profile

  2. Click Add a LinkedIn profile

  3. Choose your LinkedIn company page, Showcase page, or LinkedIn personal account from the list

You can either add a LinkedIn Company Page you created (or administer), or you can add a Company Page on which you've been invited as admin.

Note: that you will need a Super Admin role on the page to add it to Agorapulse.

For Showcase pages, you will need to make sure you have a Super Admin role on the LinkedIn Company Page that the Showcase Page is linked to as the Content Admin role isn't sufficient.

Note: If you are connecting a personal profile for a client, you will need to log in as the client, or have access to the credentials of the personal profile you wish to add.


YouTube

  1. Click Add a YouTube channel

  2. Choose the correct Google account you're managing the YouTube profile with

  3. Click Allow on all permissions asked

  4. Choose the profile

YouTube Brand account

You need to have a Manager role on the YouTube brand account to be able to add it to Agorapulse.

The YouTube API currently doesn't allow invited users (regardless of their role) to add them. You can add a channel listed directly under your Google account, but you can also add one or more channels managed under brand accounts, tied to your Google account. More about managing YouTube channels here.


Google Business profile

To connect Google Business profiles:

  • you'll need to authenticate the Google Account you are managing profiles on

  • you'll need to have a role on the profiles (businesses) - can be Primary Owner, Owner, Manager or Site Manager

  • profile (business) needs to be verified (this is Business Profiles API requirement) - learn more on how to verify your business here


TikTok Business account

To add a TikTok business account, please follow these steps:

  1. Select the TikTok business account button

  2. Authorize Agorapulse to access your TikTok account

    1. If you do not see the name of the account you wish to add, you can click on the Switch Account option. You will then be guided to log into a different TikTok account.

Wait a few moments to see your inbox synchronized and enjoy!


Pinterest account

  • To add a Pinterest account, please follow these steps:

    1. Click on the Add a Pinterest account button

    2. Log in with your email address and password or Facebook/Google

    3. Click on the Give access button

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